Refund Policy

At Crezever.com, customer satisfaction is our top priority. We want you to be happy with your purchase, but we understand that sometimes things don’t go as planned. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

Post Deliver the product within 7 days**: Refunds are only accepted for products Delivered within 7 days of the original Delivered date.

Unused and in original condition**: The product must be unused, unwashed, and in the same condition that you received it.

In original packaging**: The product must be returned in its original packaging (if applicable), including all accessories, tags, and manuals.

2. Non-Refundable Items

Some items are not eligible for a refund, including:

Personalized or custom items** (unless defective)

Gift cards

Downloadable software or digital products

Sale items**: Items purchased on sale or during promotional events are not eligible for refunds unless defective.

3. How to Request a Refund

If your item meets the eligibility criteria, follow these steps to request a refund:

1. Contact Customer Support**: Reach out to our customer support team at support@crezever.com Be sure to include your order number, a description of the item, and the reason for the return.

2. Return Instructions**: Once we’ve confirmed your eligibility, we’ll provide instructions for returning the product. You may be required to ship the product back to us at your own cost.

3. Processing the Refund**: After we receive the returned item and confirm that it meets the conditions above, we’ll process your refund. Refunds will be issued to the original payment method within **7-10 business days**.

4. Shipping Costs

Non-refundable shipping fees**: Shipping fees are non-refundable unless the item you received was defective or incorrect.

Return shipping costs**: You will be responsible for paying the return shipping costs unless the item was defective, damaged, or incorrect.

5. Exchanges

If you would prefer to exchange an item for a different size, color, or product, please contact us. We may offer you a direct exchange or issue a refund, depending on availability and your preference.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

* Please contact us immediately upon receiving your order.

* Provide photos of the damaged or defective product and the packaging it came in.

* We will arrange for a return, exchange, or full refund.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, cancellations may no longer be possible. However, we will do our best to accommodate your request.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us:

Email-support@crezever.com